Shipping & Returns
Returns & Exchanges
Although we love everything at Willow and Pearl Beauty, we understand that you may not. We are dedicated to helping you find the right products for you.
What is your online return policy?
Unused and unopened items that are in their original condition can be returned for a full refund within 30 days of the receipt. We will issue you a return label via email. Once we receive the item back in store, we will assess the return and see that it is in resalable condition before we issue you a return. Returns will be processed in the original payment method.
What is your in-store return policy?
Unused and unopened items that are in their original condition can be returned for a full refund within 30 days of the receipt. We will assess the return and see that it is in resalable condition before we issue you a return. Returns will be processed in the original payment method.
Can I return a purchase made online in-store?
Yes! Please be sure to bring your order number & the items that you are returning so our team can take care of you properly.
Please note the following items are not eligible for return or exchange:
Sale Items, Fragrances, Items with rollerballs, Gua Shas, Face and Body Rollers, Supplements, Makeup Brushes, and free gifts or promotional items.
How do I start an online purchase return?
To initiate an online return, please email jenny@willowandpearlbeauty.com with your name and order number and we will assist you.
How do I return my in-store purchase?
To initiate a return that was purchased in-store, a proof of purchase will be required and it must be within 30 days of receipt. We will assess the return and see that it is in resalable condition before we issue you a return. Returns will be processed in the original payment method.
How do I get my deposit back for a service?
If you have booked an appointment online and need to cancel prior to 24 hours, you will receive a refund for your deposit via the way you booked it. Refunds typically take up to 72 hours to appear on your card statement.